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Refund Policy

REFUND POLICY

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Personalised Items are non-returnable. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed within fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after you have been provided with the return number (RMA) and return information. If a return is payable to you, we will process the refund within seven (7) days of receipt of the original order back to us.

The items need to be in the original packaging where it forms part of the goods, for example, boxed goods). You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation up to 25% of the value. This applies to all goods that are returned.

If returned under the pretense of a change of mind, or if no reason for return is provided., we reserve the right to withhold the refund of shipping costs for the original order (if applicable). 

If you return goods claiming they are defective, we will examine the returned goods for the reported defect. If returned under the pretense of a defect, and upon inspection the reported defect cannot be observed or replicated, we reserve the right to withhold the refund of shipping costs for the original order (if applicable). If defective, we will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail if you are entitled to a refund for defective goods.If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then you will be contacted to arrange an alternative.

Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.

  1. Provided you are not a Business Customer, you have the right to cancel the contract at any time up to the end of 14 calendar days after you receive the goods (see below).
  2. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or via the webpage , giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

iii. Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with the Terms and Conditions, either collect the goods from you or ask you to return the goods yourself and possibly refund you the reasonable postage costs.

  1. An order cancelled in transit will incur the standard cancellation fee plus additional transit costs at the expense of the customer.
  2. In the event of an order returned due to non-delivery, the transit costs will be at the expense of the customer.
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