i. It is the responsibility of the buyer to return and collect goods to / from the Supplier’s premises. (See definition for the Supplier).
ii. The goods cannot be returned unless an RMA number has been requested and obtained from the Supplier and the package clearly marked on the outside with this identification.
iii. It is the customer’s responsibility to take reasonable care of the goods whilst in their possession. If this condition is not met the Supplier reserves the right to make a reasonable charge for restocking and resale at a price that is less than that charged for the goods if sold as new. This charge will vary according to the condition of the returned goods. This provision is designed to ensure that returned goods can be sold again as new.
iv. Computer Systems built to the customer’s individual specifications are exempt from the right to cancel under the Distance Selling Regulations.
v. If the customer properly rejects any of the goods in accordance with the Distance Selling Regulations within 14 calendar days in writing, the customer shall nonetheless be responsible for the return cost of the goods.
vi. Non-faulty items returned to our premises complete in the original packaging together with manuals and software disks within 14 calendar days of purchase may obtain a refund. Goods must be sellable as new in order to qualify for a refund. All software must be unused and sealed within the original packaging. Outside of 14 calendar days, non faulty items will not be exchanged or a refund offered under any circumstances. Full refunds will not be considered if the goods are damaged in any way and seals broken invalidating any warranty.
i. The Supplier reserves the right to choose the shipping method for a specific order based on day to day analytics, prices and events.
ii. Orders shipped via DHL Global Mail have the following timeframes:
Germany: 2-4 Days
Europe: 3-6 Days
USA and Canada: 5-9 Days
Rest of the World: 6-12 Days
– The above do not include the day of the collection, non-working days and bank holidays.